In a Nutshell
LifeStation has been providing state-of-the-art medical alert systems for more than 30 years. Today it offers two types of medical alert systems: an in-home system that hooks up to a landline device, and a mobile medical alert system that connects to AT&T’s 4G LTE cellular network. With monitoring centers in New Jersey and Texas, LifeStation’s certified care specialists are on call 24/7 for any medical emergency.
Pros
- 24/7 emergency help
- 30-day money-back guarantee
- Family-owned business
- TMA Five Diamond monitoring center
Cons
Best For:
- Seniors who live alone or venture out alone
- People with chronic medical conditions
- Anyone wanting 24/7 monitoring
Monitoring Services
LifeStation has monitoring centers in New Jersey and Texas. Its certified care specialists are on call 24 hours a day, seven days a week. They typically answer calls in seconds.
Certifications include:
- The Medical Association (TMA) certification – five-diamond certification for exceeding standards in facilities, operating procedures, training, and management.
- UL certification – for exceeding standards for equipment, redundancy, and response speed.
- FM certification – for exhibited commitment to the rigorous and nuanced sets of auditing checklists.
Product Features
All LifeStation devices include the following features:
- Reliability.The At-Home device hooks up to your landline while the mobile Sidekick uses AT&T’s 4G LTE network, ensuring reliable nationwide coverage.
- Lightweight.The At-Home device weighs less than a 1/2 ounce and the Sidekick is 1.4 ounces, both light enough to allow you to go about your daily business without feeling weighed down.
- Long range.The At-Home pendant works up to 500ft away from your landline (the equivalent of almost two football fields) while the Sidekick works everywhere there’s AT&T coverage.
- Waterproof.The waterproof seal ensures you can comfortably go to the shower or get caught in the rain and still be protected.
- Loud speaker. Allows for clear communication with the monitoring center, even for seniors who are hard of hearing.
- Fall detection sensor. Notifies the emergency team if it determines that a fall has occurred.
- Test button.You can easily test the system at any time, just to make sure you’re ready for any emergency.
- Find My Loved One.This feature lets you see a loved one’s location at any time with only a text message.
- Alexa compatibility. Allows you to monitor your loved one’s account from anywhere at all times. Simply download the LifeStation Alexa Skill on your mobile or Echo and follow the instructions to connect to your loved one’s medical alert device.
- Extended battery life. LifeStation’s lithium batteries last around four years with normal operation. The Sidekick can go around five days before needing a charge.
Installation Process
LifeStation’s medical alert system can be installed in about five minutes. LifeStation does not offer professional installation. However, this shouldn’t be a problem. To install and turn on your LifeStation device, simply follow the instructions included in the box. If you have any trouble, customer support is just a phone call away.
Contract & Fees
| Standard | Standard | Supreme | |
| Price - At Home plan | $22.95/month | $28.95/month | 95/month |
| Price - Sidekick plan | $37.95/month | $42.95/month | $47.95/month |
LifeStation offers a choice of two devices: the At-Home (landline or 4G LTE) and Sidekick (4G LTE). Both devices come with a choice of three plans: Standard, Premium (with Free Activation and Protection Plan) and Supreme (with Fall Detection).
- Free Activation - the $10 shipping fee is waived at the moment of purchase.
- Protection Plan - your device will be replaced free of charge if it stops working due to hardware and/or technical problems.
- Fall Detection - your device automatically contacts the monitoring center if it detects a fall.
Add-ons include:
- Lockbox (gives first responders access to your home during emergencies) - $2.95 per month
- Bathroom and/or hallway buttons - $2.95 per month
LifeStation has no long-term contracts and you can cancel your subscription at any time. You can also try out the service risk-free with the 30-day money-back guarantee.
Customer Service
LifeStation offers phone support for technical questions at (800) 998-2400. The support team can be reached during extended business hours. Note that is not the emergency monitoring service.
Bottom Line
LifeStation has stayed at the top of the medical alerts market for several decades by continually innovating and utilizing the latest technologies. Today it offers all-round support through two lightweight, wearable devices. One device goes with you in your home and the other goes with you outside of it. With flexible plans, state-of-the-art sensors, and 24/7 emergency medical support, LifeStation is truly one of the top players in the medical alert systems business.
About LifeStation
LifeStation is a family-owned business. It was founded in 1977 and has its headquarters in Union, New Jersey. LifeStation’s mission is to leverage innovative services to transform the lives of seniors and help them live safely and independently. It partners with many leading institutions that service seniors, including Aetna, American Legion, VFW, and Kaiser Permanente. It also works with Uber Health to help seniors get to key appointments on time and without any hassles.
Contact
Phone: 800-554-4600
