In a Nutshell

Medical Guardian offers 5 devices across its in-home or on-the-go monitoring systems. This means plenty of options to choose from, depending on your budget, desired level of discretion, and level of need. Medical Guardian offers many products designed to protect your loved ones, such as home and GPS devices, connected to 24-hour US centers ready to respond to any medical emergency. Medical Guardian has been awarded for its customer care and offers critical safety features such as power backup, voice activation in case of falls, and monthly testing of your chosen device.

Best For

• Seniors living or traveling on their own
• Those with limiting neurological conditions like epilepsy
• Individuals with unpredictable or fragile medical conditions

Monitoring Services

With highly-trained emergency professionals, Medical Guardian's monitoring services are certified to industry standards. You can choose from 5 in-home or on-the-go devices, depending on your needs.

In-Home

Classic Guardian and Home 2.0 devices are designed for people who spend most of their time at home. The Classic Guardian has the most basic monitoring service. It is hooked up to a landline and alerts operators when you press a button either on your home or wearable device. Home 2.0 doesn’t need a landline, but tracks the user with LTE or Wi-Fi.

On-the-Go

Medical Guardian’s on-the-go devices include the Guardian Flex and MG Move, offering discreet options for people who want protection beyond the home. The Guardian Flex is lightweight—smaller than a golf ball and roughly 30% smaller than Medical Guardian’s previous devices—and can be worn on the belt, wrist, or neck with quick-release accessories. It provides 24/7 protection through US-based monitoring, with GPS and Wi-Fi-assisted location services and up to 5 days of battery life.

The Guardian Flex also includes advanced features such as machine-learning-based fall detection, available as an optional add-on service. With the Care Circle app and customer portal, family members and caregivers can check the device’s battery, signal, and location, and use the “Find My Flex” feature to locate the device.

The MG Move combines medical alert protection with the convenience of a smartwatch, including GPS tracking and medication reminders.

Regardless of your chosen device, you can press a button to connect with a 24/7 monitoring center. The Guardian Flex requires you to press and hold the button for 3 seconds, with discreet light, voice, and vibration signals confirming the call. Family members and caregivers can also use the portal or app to stay connected and check a loved one’s device.

Furthermore, Medical Guardian provides translation services for people who don’t speak English or Spanish and operates backup systems in case of power outages.

Product Features

For the Classic Guardian and Home 2.0 devices, there’s a range of 1,400 feet between the wearable device and the base unit. For on-the-go protection, the **Guardian Flex** offers GPS and Wi-Fi-assisted location services, allowing members and caregivers to check the device’s location through the Medical Guardian portal and app. The Guardian Flex also includes a “Find My Flex” feature that lets caregivers locate the device from the app or portal, while its Care Circle features provide additional tools for staying connected.

Each month, Medical Guardian automatically tests your system to ensure everything is still working properly. This is a great feature for seniors who aren’t familiar with technology, who don’t know how to test their devices, or who aren’t aware of the need to do so.

With OnGuard Alert, your caregivers can be notified by text or email about emergencies, and up to 4 contacts can be added for $2.99 per month.

Arguably, the most useful feature of Medical Guardian is the voice-activated help button, available for an extra $4.99 a month. It can be purchased as an add-on for select devices.

If you’re unable to press the button due to a sudden attack or fall, you may be able to use voice activation to request help on compatible devices. As long as you’re within the required range of your base station, the system can alert the monitoring center.

Installation Process

Medical Guardian has specialists to talk you through how to install your new device or video tutorials to guide you step by step.

The system can be installed in just a few minutes. After unboxing your device, you’ll need to plug it into an outlet that isn’t controlled by a light switch or on/off switch. Medical Guardian's landline model also requires you to plug the phone cord into the unit to connect to your phone line.

Next, you'll test out your system by pressing the emergency call button and telling the monitoring attendant you're registering it for the first time.

Contract & Fees

The cost of an in-home or all-in-one system can be as low as $27.45 if purchased on an annual basis. Depending on your needs, you can choose from monthly, quarterly, or annual payments.

Customer Service

Medical Guardian has phone and email support for technical questions. There is also a live chat customer support option. These can be reached during extended business hours (generally 9 am-8 pm EST Monday-Friday).

Medical Guardian offers a risk assessment test on its website that can be completed in as little as 2 minutes if you are unsure which option to select or if you just want to check if you are covered under whatever emergency situation you anticipate.

You'll be asked to choose how many people you want to be covered by medical alerts, how often you'd like to charge your device, if you'd like operators to be notified in case of a fall, and more.

What do customers say about Medical Guardian?

“I feel safer since I live alone now although I’m close to my son’s house. I don’t always have my phone in my hand so having the medical guardian on the lanyard is great. Glad I did it!” - Virginia B.

“It's everything we wanted. We are covered wherever we are. The watch is comfortable and looks OK too. We charge the clock at night; use it in the shower, etc. We make test calls every few days and the call center answers very quickly.” - William Y.

Contact

Phone

• Customer Service Number: 800-599-4152
• Monday – Friday, 9 am – 8 pm EST
• Sunday – Saturday, 7:30 am-10 pm EST

Email

Online contact form

Bottom Line

Medical Guardian makes safety monitoring straightforward, even for those who aren’t very tech-savvy. It offers a variety of options across its devices to meet the needs of most people seeking medical alert devices.

You can choose from portable devices in the form of a watch or pendant depending on your desired level of discretion. In addition, you can complete an assessment online to determine which device is the best for you.

Finally, the system is supported by 5G, LTE, Wi-Fi, and GPS tracking for more advanced monitoring. All in all, Medical Guardian is highly decorated for its high level of customer care, so you’ll be in good hands with this medical alert system.