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Medical Alert Review | Trusted Medical Alert Systems
Medical Alert Review | Trusted Medical Alert Systems
December 15, 2020 / Sarah Pritzker
Medical Alert Review | Trusted Medical Alert Systems
December 15, 2020 / Sarah Pritzker
24/7 emergency response
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In a Nutshell

Whether at home or on the go, Medical Alert allows you to take safety with you wherever you go. With the simple push of a button, individuals can call for help and connect to live responders 24/7 to help the situation. With wearable lanyard and bracelet options for the Mobile System and Wall Buttons for the Home System, Medical Alert keeps safety its top priority without compromising independence or comfort. Optional fall detection and a free mobile app create a comprehensive safety system that keeps individuals safe and connected to help at all times, in all places.


  • 30-day money-back guarantee
  • Free shipping and free month with annual plan
  • US based 24/7 responders
  • Optional fall detection


  • No smartwatch option
  • No auto-testing on base station

Best For:

  • At-risk individuals
  • Elderly who live alone
  • Independent, active seniors
  • Seniors on a budget
  • Aging in place

Monitoring Services

Medical Alert provides continuous safety monitoring services from numerous response centers that operate 24/7/365, so there is always someone available in an emergency.

Additionally, Medical Alert monitoring centers are fully redundant, 5 Diamond, UL-certified, interlinked centers. That’s a big deal in this industry, and it means that Medical Alert holds itself to the highest standards of quality of service, responsiveness, and training for all its staff members. SIA-Certified multilingual operators man each Medical Alert center. What’s more, Medical Alert can respond in 140 languages using real-time translations from the International Language Line.

GPS and location-based monitoring are also available with Mobile Systems to support active and independent lifestyles. The GPS monitoring and location services allow you to know where your loved one is at all times of the day or night, no matter where they go.

With the free Medical Alert Connect Mobile App, subscribers and caregivers can monitor system usage remotely and actively track multiple users from several systems for improved safety.

Product Features

Medical Alert Systems provide everything needed for safety and peace of mind, without complicated or confusing technology. Each Home and Mobile System offers:

Waterproof Buttons

Medical Alert buttons and wearable systems are all waterproof. They can be worn in the shower, while jogging, and around other water. This is an important feature considering how many falls occur in or around the bathroom.

Optional Fall Detection

Fall detection technology can detect when the wearer has fallen or slipped. This way, Medical Alert can alert the proper medical emergency responders even if the wearer cannot press the alert button themselves. This feature is especially important for the elderly, who are more at risk for sudden falls.

Extended Coverage

Medical Alert has a broader coverage range than most medical alert system providers and offers protection plans at little cost with options for replacement buttons, extra batteries and more. In addition to covering the entire 50 states, Medical Alert is also fully functional across Canada, Puerto Rico, and the Virgin Islands.

Free Mobile App

Medical Alert Connect is the included mobile app with each system and provides an instant connection to track usage, test systems and manage users. You can also use the mobile app to get updates about when the wearer has enabled the alert button via push notifications, set up a testing schedule for the equipment, check on the system's status and more.

30-Day Money-Back Guarantee

Try Medical Alert risk-free for your first 30 days. If you are not 100% satisfied, simply return it at no cost to you.

24/7 Trained Response

Medical Alert's live, US-based, trained and certified response team provides the proper assistance whenever and wherever help is needed with industry-leading response times.

  • Device status
  • Contact list
  • Testing schedule
  • GPS location monitoring

It’s also convenient because the Connect app sends out activity notifications whenever the user activates the medical alert device (either for a test or an actual emergency). The app tells you the reason for the alert as well.

Installation Process

Medical Alert systems are very simple to install to ensure that users can enjoy independence and safety with the simplicity of these life-saving systems, no matter what age. Here’s how they work:

  • Step 1: Unbox the contents of your order
  • Step 2: Plug the cradle into the wall using the power cord provided
  • Step 3: When charged, press the button on the base unit to start and test the system. Be sure to alert Medical Alert that you are testing your system, so emergency services are not alerted.
  • Step 4: If you are using a landline system, you'll also need to plug your system into your phone jack using the phone wire provided.

That’s all you need to do to get started. Then you can use your Medical Alert button regularly.

Contract & Fees

At-home Landline At-home Cellular Mobile
Price Starting at $0.60/day Starting at $0.90/day Starting at $1.20/day
Landline/internet required No No No
Activation fees None None None
Long-term commitment None None None
Range Up to 800 ft* Up to 800 ft 5-day battery life
Fall detection Optional Optional Optional
GPS tracking No No Yes

*Pendant coverage is subject to device location, environment, equipment and facility conditions.

Medical Alert starts at $19.95 per month for equipment and monitoring services. This is a competitive rate for the industry. We like that Medical Alert comes with no long-term commitments or contracts. You can pay by the month, or sign up for a longer period to receive a discounted rate. What’s more, Medical Alert doesn’t charge any installation, activation, or other similar fees associated with opening a new account. You also don’t have to pay for the equipment itself.

If you sign up for the six- or twelve-month plans, you’ll get free shipping, and annual plans also come with a free lockbox and one month free. Medical Alert has a 30-day free trial money-back guarantee, so you can test out the service and the equipment, and return it or cancel without any charges (less shipping). All these factors combined, Medical Alert is great value for money, and one of the best options for seniors on a budget.

Customer Service

Medical Alert is known for thier customer service. You can reach out to someone via phone or email, and Medical Alert also has a good FAQ section right on the site. Users can ask for help installing the system, downloading the free mobile app, or using the system itself, as well as any other questions, and the Medical Alert staff will help. There are even product guides with detailed instructions for each of the systems online.

Bottom Line

Medical Alert is an affordable medical alert system with a proven reputation that includes positive online reviews, high rankings within the industry, and the customer satisfaction rates to prove it. If you're looking for a reliable, easy-to-use medical alert system that is affordable and quick to respond, you can't go wrong with Medical Alert.

About Medical Alert

Medical Alert, a Connect America company, provides comprehensive safety and 24/7 monitoring services with Home and Mobile medical alert systems to keep you safe and independent while living in your own home and community. Connect America is a nationwide company, with its corporate headquarters located just outside of Philadelphia, PA.

Using Five Diamond monitoring centers, Medical Alert ensures that people get quick, efficient, and effective help whenever needed. With 24/7 monitoring, there is always someone around to help when you need it. Medical Alert has an A+ rating with the Better Business Bureau and a positive reputation online among customers.




Get started now, visit Medical Alert
By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!
Cappsool Technologies does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.
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