In a Nutshell

With just the push of a button, Medical Alert lets you connect to live responders during an emergency. Installation is easy and cost-effective, and the fall detection feature, 24/7 monitoring service, and app provide a comprehensive safety system, allowing you to maintain a secure and independent lifestyle.

Best For

• At-risk individuals
• Seniors who live independently
• Active seniors

Monitoring Services

Medical Alert provides round-the-clock safety monitoring services from numerous response centers that operate 24/7/365, ensuring someone’s always available in an emergency.

Pressing the alert button on your pendant or bracelet sends a signal to the 2-way speaker base unit, which connects you to a trained emergency response operator. The operator will then assess the situation and either dispatch emergency services or inform one of your emergency contacts.

With the free Medical Alert Connect mobile app, subscribers and caregivers can monitor system usage remotely and actively track multiple users from 1 platform. A downside is that the system lacks smartwatch integration and an automatic testing mechanism.

Medical Alert’s monitoring centers are fully redundant, 5 Diamond, UL-certified, interlinked centers. This means Medical Alert holds itself to the highest quality standards in terms of service, responsiveness, and staff training. The operators are Security Industry Association certified and trained to respond in 140 languages using real-time translations by the International Language Line.

In addition to covering the 50 states in the US, Medical Alert is fully functional across Canada, Puerto Rico, and the Virgin Islands.

Product Features

Each of Medical Alert’s home and mobile systems offers the following features for safety and peace of mind:

Waterproof buttons

Medical Alert buttons and wearable systems are completely waterproof, making them an ideal safety option while showering or bathing. This feature is especially beneficial since accidents commonly occur in bathrooms.

Optional fall detection

Fall detection technology uses accelerometers to detect when you’ve fallen or slipped, even if you cannot press the alert button yourself. Medical Alert then swiftly contacts the appropriate emergency responders for timely medical attention and potentially lifesaving care.

Coverage at home and on-the-go

Medical Alert’s Home System has an 800ft range for at-home coverage, while its Mobile System’s advanced GPS and location-based technology support active and independent lifestyles. This can also give caregivers the peace of mind of knowing where their loved ones are at any time of the day or night.

Note that you’ll require adequate AT&T or Verizon coverage for the Home cellular and Mobile System to work.

Free mobile app

Medical Alert integrates with an online app—Medical Alert Connect—that lets caregivers monitor multiple user profiles, pinpoint the wearer’s location, connect to customer service, and more. You can also make account updates in the app, which are automatically registered with customer service and the resource center.

The app is available for download on both the Apple App Store and Google Play Store.

24/7 trained response

Medical Alert's live, US-based, certified response team provides prompt and reliable assistance during emergencies, with quick response times of under 30 seconds on average.

Plus, the Connect app sends out activity notifications whenever you activate the medical alert device (either for a test or an actual emergency). The app tells you the reason for the alert as well.

Installation Process

Medical Alert systems are easy to install—here's how it works:

• Step 1: Unbox the contents of your order.
• Step 2: Plug the cradle into the wall socket using the power cord provided.
• Step 3: When charged, press the button on the base unit to start and test the system. Be sure to let Medical Alert know that you’re testing your system so emergency services are not alerted.
• Step 4: If you’re using a landline system, you'll need to plug your system into your phone jack using the phone wire provided.

Once you’ve completed the setup process, you can use your Medical Alert button when an emergency arises.

Contract and Fees

You can choose a landline, cellular, or mobile system for equipment and monitoring services with monthly payments of around $27.95, $37.95, or $47.95 respectively. Plus, adding around $10 to your plan activates the fall detection option.

Signing up for an extended period will give you discounted rates. For example, the annual plan for the landline home system starts at $19.95 per month—a competitive industry rate.

The 6-month and annual plans have free shipping, and the latter includes a complimentary lockbox. There’s also a money-back guarantee on all plans: if you're dissatisfied, you can return your system within 30 days of delivery for a full refund. But beyond the 30-day mark, you’ll only be eligible for a partial refund.

The flexible pricing plans won’t bind you to long-term contracts, making Medical Alert an enticing option over its competitors. If you experience loss or damage, you can also replace the main system (once) and up to 2 buttons at zero cost. Overall, Medical Alert is solid value for money and a good option for seniors on a budget.

Customer Service

You can contact Medical Alert by phone or email and get help with issues such as finding the right product, system installation and usage, and app usage. Medical Alert also has an informative FAQs section on the website.

What Do Customers Say About Medical Alert?

Customer reviews on Medical Alert’s website are overwhelmingly positive, praising its prompt assistance and superior service. Here’s what 2 customers had to say:

“I had excellent service when I last needed assistance. Call was answered promptly and was helpful with my needs. Ambulance was called promptly and arrived ASAP. Thanks for your wonderful service."

- Frances (5-star rating)

“I have been very pleased with the quick response to the times I have needed help. I appreciate the fact that my children are notified when I have had your service. It relieves my children knowing I wear and use my wrist band. I certainly recommend this service for anyone and their peace of mind."

- Barbara (5-star rating)

Contact

Phone

855-499-3260

Email

Online contact form

Bottom Line

Medical Alert is a reliable, cost-effective medical alert system with positive online reviews and prompt monitoring services. The home installation process is hassle-free, and on-the-go GPS coverage on the Mobile System ensures wearers stay protected wherever they are.

Pricing is flexible—there are monthly plans, semi-annual plans, and annual plans—so you’re not restricted to a specific type of subscription or bound to a long-term contract. Medical Alert is the right choice if you need an easy-to-use, swift-responding, and feature-packed medical alert system at an affordable price.