In a Nutshell

MobileHelp is an award-winning medical alert system that provides 24-hour emergency services inside and outside the home to seniors, at-risk patients, and people living alone. It offers free equipment shipping, and there are no long-term contracts or hidden fees. Furthermore, you can sample MobileHelp’s FDA-approved devices risk-free for 30 days to determine if the service suits your needs.

Best For

• Seniors who are active in or out of the home
• Patients with chronic medical conditions
• People who live alone

Monitoring Services

MobileHelp provides 24/7 emergency monitoring services through its partner Rapid Response Monitoring. When you press the emergency button, MobileHelp operators receive your information and location details. They’ll call you to assess the situation and determine whether to call for an ambulance or notify a loved one.

At all times there are Spanish-speaking specialists on duty, and there is an interpreting service covering 240 other languages.

Product Features

MobileHelp is one of the first FDA-approved medical alert systems in the country. Here are some of its notable features:

Nationwide medical alert coverage

MobileHelp uses the AT&T cellular network, which is available in most parts of the United States. It has a well-funded infrastructure to ensure network reliability, performance, security, and speed. It also conducts service-assurance measurements every hour to ensure customer experience remains high.

MobileHelp Connect

The online portal MobileHelp Connect provides your family and other user-authorized subscribers with online tools to participate in your health journey. These include a GPS tracker to find your location on a map if you have an emergency, automatic notifications about any health incident, and activity monitoring tools to detect incidents like falls.

GPS-tracking service

Depending on the nature of the emergency, giving your location details to emergency service workers may not be straightforward. MobileHelp’s GPS-tracking technology uses cellular and data networks plus satellites to pinpoint where you are so that the nearest emergency services can reach you faster.

Medication reminders

Being able to schedule medication reminders on your MobileHelp online portal is a useful feature and is straightforward to set up. You’ll receive timely notifications to ensure you take your pills appropriately.

Waterproof MobileHelp devices

Some MobileHelp devices such as the neck pendant and wrist button are waterproof and you can wear them in the shower. There is also the option of a waterproof wall button for your bathroom.

Automatic fall detection button

For an additional cost, you can add a fall detection button to your MobileHelp service. If you fall and are unable to press your help button, the fall detection feature will notify emergency services automatically. Note that the button doesn’t detect 100% of falls, so you shouldn’t use it to replace a caregiver.

Installation Process

MobileHelp has an easy self-installation process. There are no wires to deal with or electrical components to connect. Here’s how it works:

• Unbox your MobileHelp device.
• Place the base station on a clean, dry surface. Generally, this will be a kitchen counter, a bedside night table, or some other flat surface.
• Plug the electric cord into the outlet. Make sure this is not in the way of a walking path to avoid tripping on the wire. Also, don’t plug the base station into an outlet you control with a light switch.
• Turn on your MobileHelp system, and you’re ready to go.

If you have a wearable device, you’ll want to put that on at this point. There are also charging cradles that you can plug in to charge your devices periodically. The neck and wrist wearable devices have a 5+ year battery life so they won’t need frequent charging. However, you should charge mobile devices each night, as these batteries only last a little over 24 hours at a time.

Contract and Fees

MobileHelp offers several plans that you can pay for monthly, annually, semi-annually, and quarterly. The cost of equipment is factored into the plans and there are no shipping fees. The company also offers a 30-day risk-free trial, but you’ll need to send the equipment back within 30 days to receive a full refund.

Furthermore, no long-term or cellular contracts are required, and there are no activation fees. You’ll receive a free lockbox, and you can get a fall button for around an additional $11/month.

To protect yourself from costly equipment repairs—which can go as high as $300—you can save money by paying around $6/month for the MobileHelp Connect Premium service. This is designed to help you pay for damages when they occur.

Here’s a breakdown of the pricing:

Customer Service

Phone support is available 8am-8pm (ET) during the week and 9am-6pm (ET) on Saturdays. You can also access email and chat support 7 days a week, from 9am to 6pm (ET). Note that this is not the emergency care monitoring service— that’s open 24/7.

Customer reviews say the customer service agents are friendly and helpful, taking the time to provide details about the service and responding to queries.

MobileHelp also has a useful FAQs section on the website, including advice on how to choose the right system, troubleshooting for technical issues, and details about the devices and how they work. You can also download user guides and forms from the MobileHelp website.

What Do Customers Say About MobileHelp?

2 reviews from the Better Business Bureau (BBB):

“I have just purchased the system and should be receiving it within two days. I worked with the representative. Matthew was very informative and very nice, very professional and clarified any questions that I needed clarified. So this review is just on the customer service that I received from Matthew.” - Pauline G

“Arrival of the emergency device was prompt. Personnel are very patient with questions and very good with explanations. Good value for $$. The website could be a bit more clear and easy to use. Good with communication. Like the 'wellness check' feature. They also helped me get the right device for my situation….” - Melissa M

Contact

Phone (Call toll-free): 800-809-9664

Email:

cs@mobilehelp.com

Bottom Line

As well as 24/7 emergency monitoring, MobileHelp provides many useful features, such as GPS tracking and access to the MobileHelp Connect portal. There’s also an optional fall button to detect when you’ve had an accident and aren’t able to press for help.

Furthermore, some of the MobileHelp devices are waterproof—bear in mind that many slips and falls happen in the bathroom. Overall, with its many pricing choices and straightforward installation, MobileHelp may be worth considering for your medical alert needs.