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One Call Alert Review | In-Home & Mobile Protection
One Call Alert Review | In-Home & Mobile Protection
May 07, 2023 / www.topmedalerts.com staff
One Call Alert Review | In-Home & Mobile Protection
May 07, 2023 / www.topmedalerts.com staff
Best for people frequently on the go
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One Call Alert
Editorial Score 8.0
Technology and Equipment
Reliable medical alert solutions with fall detection and GPS tracking, devices are durable and low maintenance
8.0
Cost and value
Clear and competitive pricing structures that align with industry norms
8.0
Product range
Secure systems for data protection
8.0
Customer support
Reliable customer support that extends to evenings and weekends
8.0
Ease of use
Standard user-friendly devices with clear labeling and basic instructions, setup process is straightforward
8.0

In a Nutshell

One Call Alert is a medical alert system that provides GPS-enabled monitoring for seniors, individuals with disabilities, and others living alone and requiring additional assistance.

Waterproof devices and additional pendants are welcome features, as well as speedy customer support. One Call Alert’s systems also come with a 30-day trial.

Pros

  • Additional wearable device at no extra charge
  • GPS location tracking
  • Fall detection pendants
  • Waterproof wristband and pendants
  • Equipment comes free with a subscription

Cons

  • Fall detection isn’t standard
  • Costly charges for lost or damaged equipment

Best For

  • Vulnerable people who live on their own
  • Those with a history of falls
  • Seniors without access to a landline

Monitoring Services

One Call Alert offers continuous monitoring, 24 hours a day, 365 days a year. Pressing the help button on your device will connect you to a trained One Call Alert responder within 30 seconds. They'll deal with your emergency, contacting family, friends, or emergency services, as appropriate.

Thanks to the built-in GPS feature, your location will be instantly visible to the responder. In addition, fall detection pendants can monitor for falls and automatically notify emergency services if it detects that you have fallen or are non-responsive.

Product Features

One Call Alert's product line comprises six medical alert systems, each offering a range of features to meet at-home or on-the-go needs. Most include the following:

  • GPS location tracking
  • Free lockbox
  • Fall button
  • Two-way communication capability
  • Wireless or landline options
  • Waterproof wearable devices

It’s worth checking each system individually before purchasing, as features do vary between devices.

In-Home Landline and In-Home Wireless

The In-Home systems are designed for you to use in and around your home, and vary only in their connectivity method, allowing you to choose the option that best suits your home.

In-Home devices come with a range of 1400ft, which means you can feel safe even when going out to check the mailbox, do some gardening, or sit outside in your yard. Note, however, that the In-Home Landline system does not include automatic fall detection or medication reminders.

Mobile On-the-Go and Mobile Double

The On-the-Go system offers GPS tracking and cellular technology for when you’re away from your house, while the Mobile Double device offers 2 wearable devices for almost the same price as a single unit. Both include a fall button option but do not have medication reminders.

All-in-One and Complete Protection

The All-in-One device is the smallest and lightest in the range. You can use it anywhere, even—thanks to its waterproof casing—in the shower. Similarly, the Complete Protection system combines both home and on-the-go protection.

Installation Process

The One Call Alert systems are very easy to install and operate—devices come with plug-and-play simplicity straight out of the box.

All you need to do is plug the base station cord into a power outlet in a central location within your home. It’s a good idea to keep the base station on a flat surface that is clean and away from water. With an In-Home Landline system, you’ll just need to plug it into a standard phone line connection for it to operate.

Contract and Fees

All-in-One

In-home Landline

Mobile On-the-Go

Approx. price per month (with an annual subscription)

$31.95

$22.95

$32.95

Cellular base station

No

No

No

Cellular technology

Yes

No

Yes

Medication reminders

No

No

No

Two-way voice

Yes

Yes

Yes

Range

Mobile unit

1400ft

Mobile unit

Fall detection

Optional

No

Optional

GPS tracking

Yes

No

Yes

Complete Protection

In-home Wireless

Mobile Double

Approx. price per month (with an annual subscription)

$36.95

$29.95

$39.95

Cellular base station

Yes

Yes

No

Cellular technology

Yes

Yes

Yes

Medication reminders

Yes

Yes

No

Two-way voice

Yes

Yes

Yes

Range

Mobile unit

1400ft

Mobile unit

Fall detection

Optional

Optional

Optional

GPS tracking

Yes

No

Yes

One Call Alert is not the cheapest brand on the market. If budget is your sole concern, you may wish to shop around for a better deal.

However, One Call Alert does offer good value for money, not least because it provides all of its equipment free of charge—provided you sign up for a monitoring plan. Note, however, that you’ll need to return your devices if you ever stop your monitoring plan.

The company also offers a risk-free 30-day trial period, allowing you to claim a no-questions-asked full refund if you’re not fully satisfied with the product.

The additional wearable device is also a welcome cost-friendly feature, allowing both members of a couple to be covered on a single monitoring plan. However, fall detection isn’t included in the price. This is an optional add-on that will cost a few dollars extra per month.

For around an additional $6 per month, One Call Alert’s Connect Premium service provides additional benefits, including cover for lost or damaged equipment and a discount on the fall button option. Connect Premium also gives you a 2-year price guarantee that protects you from any rises in subscription costs during that time.

Customer Service

The One Call Alert customer support team has dedicated phone lines for technical support, billing, and general customer support. Representatives are available 8am-8pm (ET), Monday-Friday, and 9am-6pm (ET) on Saturdays.

A live chat service is also available during these times. It’s manned by a human responder rather than a bot, and queries are answered speedily, often in seconds.

In addition, an email address is listed on the website for all general inquiries, and the site includes an FAQs page listing the most common questions the company receives from prospective customers. However, this could be a little easier to find, as the page isn’t listed in the main navigation menu.

What Do Customers Say About One Call Alert?

“One Call Alert is the BEST thing we have done to enhance my father’s safety and security! The response is amazing and the dispatchers understand their roles very well. They are professional and kind. I have referred others to One Call Alert and am so glad I did! Thank you One Call Alert!”

- Will, Lockhart, TX

“My 94-year-old Dad recently became a widower. He has chosen to continue to live in his home but of course is now living alone with only the sweet cat. One Alert has given some peace of mind to him and to our family in the event of a fall or other emergency. We are able to feel more comfortable about him being safe. Thankfully the alert has not gone off to date to warn us of a problem. Hopefully it never will!”

- Lynda, Plano, TX

Contact

Phone: 800-913-9098

Email: cs@onecallalert.com

Bottom Line

While there are cheaper medical alert systems on the market, if you’re looking for a reliable option with flexible subscription options, no hidden charges, and quality devices, One Call Alert is a good contender.

Neat touches include the additional pendant and the waterproof devices. What’s more, customer reviews suggest that One Call Alert is a popular and trusted brand that offers the reassurance its customers seek.

One Call Alert’s customer support appears to offer a warm and swift service, while its risk-free trial period allows you to cancel within 30 days for a full refund, provided all equipment is safely returned.

Get started now, visit One Call Alert
By www.topmedalerts.com staff
www.topmedalerts.com staff is comprised of freelance writers who write for the site
Cappsool Technologies does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.
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