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One Call Alert Review | In-Home & Mobile Protection
One Call Alert Review | In-Home & Mobile Protection
November 02, 2020 / Sarah Pritzker
One Call Alert Review | In-Home & Mobile Protection
November 02, 2020 / Sarah Pritzker
Best for people frequently on the go
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In a Nutshell

One Call Alert is a medical alerts system that provides constant monitoring for seniors, individuals with physical disabilities, and others living alone who may require additional assistance. The devices are available as in-home and on-the-go devices and require no landline to function. Fall detection, GPS tracking, and the choice of wearable devices (wrist band or necklace pendant) ensure that whoever you are trying to protect is safe at all times.


  • Additional wearable device at no extra charge
  • GPS location tracking
  • Fall detection pendants
  • Waterproof wrist band and pendants


  • Pricing is subject to change at any time
  • No automatic test for medical alert system
  • Fall detection for an added fee

Best For:

  • People frequently on the go and on their own
  • Diabetics and others who may be unable to press the help button
  • Seniors who don’t have a landline

Monitoring Services

One Call Alert has 24/7 professional monitoring. The response centers are not TMA Five Diamond Certified, but they are reputed to be fast and efficient. The average response time for a One Call Alert responder is 20-30 seconds. If something happens, you will need to press your help button, and one of the One Call Alert responders will begin a dialogue with you via the two-way communication system (a built-in speaker on the device). Using the built-in GPS feature, One Call Alert will receive your location and contact a responder immediately. You can choose who is contacted first (friends, family members, neighbors, or emergency services), depending on the situation. There is also a built-in fall detection feature. So even if you can’t press the button, the emergency response team will be notified and send a responder.

Product Features

One Call Alert has a 1400 ft range for its at-home devices, which means you can feel safe going out to check the mailbox, to do some gardening, or to sit outside in your yard. Additionally, most of the systems will include the following features:

  • GPS location tracking
  • Extra wearable device
  • Free lockbox
  • Caregiver online portal
  • Two-way speaker system
  • Wireless or landline optional
  • Waterproof wearable devices

One Call Alert has five options for medical alert systems. You can get the:

  • In-home landline system
  • Mobile on-the-go system
  • Complete protection
  • In-home wireless system
  • Mobile double system

The in-home systems have you covered while you’re in or around your home, and they are almost the same except for how they are powered. So choose the one that suits your home setup best. The on-the-go system is for when you are out and about and offers GPS tracking and cellular technology. The complete protection plan covers at-home and on-the-go monitoring. And finally, the mobile double gives you two wearable devices for almost the same price as a single unit, making it a good value for money.

Check with One Call Alert before you purchase a unit. Because, as mentioned previously, not all systems include every feature mentioned (like the in-home landline system lacks the fall detection option).

Installation Process

One Call Alert has the simplest installation process you could imagine. All you have to do is plug in the device, and you’re done. Let’s walk through the process for clarity’s sake:

1.Unpack your One Call Alert device when it arrives.

2.Plug the base station cord into an outlet in a central location around your home. It’s a good idea to keep the base station on a flat surface that’s clean and away from water.

The only additional step you’ll need to take is if you are using the in-home landline system. If this is the case, you’ll also need to connect it to your phone line. It is worth noting that the in-home landline system does not have the automatic fall detection option or medication reminders.

Contract & Fees

In-Home Landline Mobile On-the-Go Complete Protection In-Home Wireless Mobile Double
Price per month(with an annual subscription) $22.95 $32.95 $36.95 $29.95 $39.95
Cellular base station No No Yes Yes No
Cellular technology No Yes Yes Yes Yes
Medication reminders No No Yes Yes No
Two-way voice Yes Yes Yes Yes Yes
Range 1400 ft Mobile unit Mobile unit 1400 ft Mobile unit
Fall detection No Optional Optional Optional Optional
GPS tracking No Yes Yes No Yes

One Call Alert has reasonable pricing, but it’s not the cheapest brand on the market. If budget is your sole concern, you should shop around for a better deal. But One Call Alert does have a lot to offer, even in terms of value. For one thing, the equipment is free when you sign up for a monitoring plan (note that you’ll need to return your devices if you ever stop your monitoring plan).

And what’s really impressive about One Call Alert’s pricing is that you get an extra wearable device for free. That means two wearers can be included in a single monitoring plan. That’s a very cost-friendly feature. Fall detection isn’t included in the price, bummer. But it’s only another $10 per month. This feature is well worth spending the money on. But the added cost needs to be noted when doing your comparison shopping.

The one thing we really don’t like about One Call Alert’s pricing is that it is not locked in. According to the terms and conditions, One Call Alert has the right to change the price of your subscription at any time. You’re allowed to cancel at any point as well, so at least you wouldn’t be tied into the new price. But that’s not something you generally want to be dealing with.

There is a workaround for this problem though. One Call Alert has a Connect Premium account for an additional $5 a month (we know). With this plan, you get a lifetime price guarantee. So that’s a lot better, knowing your monitoring fees will never change. Connect Premium also includes equipment protection and a discount on some of the services.

Customer Service

One Call Alert has phone and email customer support. There is also a live chat option, but One Call Alert does not mention its support hours directly on the website. What’s more, there is very little information to be found on the site, not even an FAQ section. One Call Alert would do well to beef up its website a bit.

Bottom Line

One Call Alert is not the most affordable medical alert system out there, especially when you start adding on all the extras like fall detection and Connect Premium features. However, it isn’t the most expensive plan out there either. If you’re looking for a good middle of the road option with flexible subscription options, no hidden charges, and quality devices, One Call Alert is a good contender. We like that there’s an extra pendant thrown in, the in-home range is great, and the devices are all waterproof. With its 30-day risk-free trial, One Call Alert is certainly worth taking for a test drive.

About One Call Alert

One Call Alert and its familiar green and blue logo are a familiar sight for many people. The company has been producing medical alert systems for more than twenty years now and currently protects more than 100,000 seniors and people with chronic impairments every day. Geared towards giving people a more independent lifestyle, One Call Alert medical alert devices allow wearers the freedom to move about their worlds with ease while still providing them and their loved ones the peace of mind knowing that someone is always watching over them. Today you can purchase these devices in local stores you regularly frequent, such as RiteAid, Walmart, Public, and CVS. Or you can shop online and purchase the right medical alert system from the safety of your own home.





Get started now, visit One Call Alert
By Sarah Pritzker
Sarah Pritzker is a professional writer who loves scouring the web looking for the coolest products and services at the best prices. Sarah writes for Sarah has lived and traveled all over the world, but has finally settled down with her family in the Middle East - and yes, she misses winter!
Cappsool Technologies does not provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.
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